Template
Operating Support Starter Pack
A starting guide, four editable templates, and six connected make-ready examples—with an SOP flowchart and mock screenshots for work-instruction steps.
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19 resources
Video
Preparing for Performers: The Work Before AI
Steven Rea shares the work behind implementing AI in leasing and maintenance: clear context, defined processes, team training, and ongoing evaluation. Start with one workflow and use defects to improve the operation.
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Video
Property Meld to AppFolio: The Hardest Maintenance Migration
The hard lessons from moving a maintenance operation from Property Meld to AppFolio.
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Video
What's Actually Holding Back AI in Property Management
A conversation on what is actually holding AI back in property management—and what needs to change first.
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Video
Discovery Day and the Work Group Model
How discovery day and the work-group model turn a broad operating reset into practical, accountable work.
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Video
We Cut 14 Software Tools Down to 1
A frank look at reducing a fourteen-tool operating stack to one platform—and the tradeoffs that came with it.
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Video
What I Walked Into
The first episode of Year One: what it means to walk into a national operator and begin rebuilding from first principles.
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