A NorthPoint Production · A Residential Operators series

Year One

A documentary podcast about rebuilding a national operator from first principles.

Start here

What I Walked Into

The first episode of Year One: what it means to walk into a national operator and begin rebuilding from first principles.

The full record

Every episode, in order.

Year One episode one cover art for What I Walked Into.

January 12, 2026

What I Walked Into

The first episode of Year One: what it means to walk into a national operator and begin rebuilding from first principles.

Year One episode two cover art for We Cut 14 Software Tools Down to 1.

January 26, 2026

We Cut 14 Software Tools Down to 1

A frank look at reducing a fourteen-tool operating stack to one platform—and the tradeoffs that came with it.

Year One episode three cover art for Discovery Day and the Work Group Model.

March 30, 2026

Discovery Day and the Work Group Model

How discovery day and the work-group model turn a broad operating reset into practical, accountable work.

Year One episode four cover art for What's Actually Holding Back AI in Property Management.

April 13, 2026

What's Actually Holding Back AI in Property Management

A conversation on what is actually holding AI back in property management—and what needs to change first.

Year One episode five cover art for Property Meld to AppFolio: The Hardest Maintenance Migration.

May 18, 2026

Property Meld to AppFolio: The Hardest Maintenance Migration

The hard lessons from moving a maintenance operation from Property Meld to AppFolio.