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Technology & data
The systems of record, technology decisions, and data foundations behind better operations.
11 resources
Article
Evaluate the Job to Be Done
Look past the demo. Understand the task, the handoffs, and what your team needs to use the tool well.
ReadTemplate
What needs attention before go live?
Check that the process, people, and support are ready for launch.
ReadArticle
The four gaps that can derail an implementation
Investigate missing capabilities, changed steps, hidden behavior, and assumptions about what users already know.
ReadTemplate
Plan support before and after launch
Prepare the guides and people before launch. Decide how help, urgent issues, and follow-up will work afterward.
ReadArticle
Some friction is learning. Some is a signal to change course.
Distinguish the discomfort of unfamiliar work from a genuine failure of fit or execution.
ReadHow-to
Build an old-to-new task guide
Show people the new steps, one task at a time. Create cards they can use during the task.
Open guide
Video
Preparing for Performers: The Work Before AI
Steven Rea shares the work behind implementing AI in leasing and maintenance: clear context, defined processes, team training, and ongoing evaluation. Start with one workflow and use defects to improve the operation.
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Video
Property Meld to AppFolio: The Hardest Maintenance Migration
The hard lessons from moving a maintenance operation from Property Meld to AppFolio.
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Video
What's Actually Holding Back AI in Property Management
A conversation on what is actually holding AI back in property management—and what needs to change first.
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Video
We Cut 14 Software Tools Down to 1
A frank look at reducing a fourteen-tool operating stack to one platform—and the tradeoffs that came with it.
WatchComing soon to the library
New collections of guides and tools. Available resources are listed above.